Shopping FAQ
Below are some commonly asked questions.
I want to purchase multiple cards to send as gifts. Can I do that with one transaction?
Is there a limit to how much money I can put on one card?
Can I include a note with my gift card order?
Where can I use the gift card?
Do the gift cards have an expiration date?
Can I use my gift card for delivery orders?
Do you store my credit card information for future orders?
Can I check my gift card balance on-line?
How soon will my order arrive?
Will a purchase of both gift cards and cookbooks arrive at the same time?
Can I check the status of my order?
What payment options do you accept?
Can I register multiple cards under one username/password?
I set up an account to check my balance once before and have now forgotten my password. How can I get my password?
How can I update my gift card account information such as email address, password and security question?
What is your return policy?
I want to purchase multiple cards to send as gifts. Can I do that with one transaction?
Absolutely. You may add multiple gift cards with different denominations as well as several cookbooks into your shopping cart - and towards one transaction - as long as the purchase is going to one address. Each address will require its own transaction.
Is there a limit to how much money I can put on one card?
Gift cards can be ordered in $25 denominations - up to a limit of $1,000.
Can I include a note with my gift card order?
Yes. We supply a text box above the gift card amount where you can enter a short message that will be sent with your order.
Where can I use the gift card?
You can redeem an Alicart gift card at any venue within our restaurant group in the United States. Click here to see all the restaurants and locations where you can use our gift cards.
Do the gift cards have an expiration date?
Our gift cards do not expire.
Can I use my gift card for delivery orders?
Currently gift cards are redeemable only while dining with us on premise and not available for delivery orders.
Some terms to be aware of pertaining to our gift cards:
- Gift cards cannot be redeemed for cash and are non-transferable.
- Gift cards can be redeemed on premise for food and beverages.
- Lost or stolen cards will not be replaced.
Do you store my credit card information for future orders?
No, we DO NOT store any credit card information. This helps protect the identities of our customers and keeps our site more secure.
Can I check my gift card balance on-line?
Yes. Click here to check your gift card balance. You will need the gift card number located on the back of your card. Once you enter the required information you will have immediate access to your balance.
How soon will my order arrive?
After you've chosen the shipping option that works best for you and have submitted your order, you can expect it to be processed and generally shipped within 1-2 business days upon submission.
Will a purchase of both gift cards and cookbooks arrive at the same time?
Yes. Your order of both gift card(s) and cookbook(s) will arrive together if they've been ordered together.
Can I check the status of my order?
Yes, click here to check your order status. You will need to enter your last name and order number (this was on the email receipt you should have received once you placed your order) then click 'Check Status'. Here you can find out if you order is still being processed or if it has been shipped. For your convenience, we also supply tracking numbers once your order has shipped.
What payment options do you accept?
We currently accept American Express, Visa and MasterCard.
Can I register multiple cards under one username/password?
Each card has to be registered separately with its own user name and password
I set up an account to check my balance once before and have now forgotten my password. How can I get my password?
No problem. Click here to visit our gift card balance page and then follow the steps below.
- Enter your 14 digit gift card number
- Click the submit button
- Once the page loads click the link next to the password field "Forgot Password?"
- Reenter your gift card number
- Enter your email address
- You will see a security question that you set up when you first set up the account.
If you remember the answer to your security question:
Enter your security question answer in the field and click "Get Password". The system will reset your password and email your new temporary password to you. Once you log back in with your temporary password the system will ask you to choose a new password.
If you DO NOT remember the answer to your security question:
You will need to contact us and we will have to reset your access to your account.
To contact us click here.
Please Note if you enter a wrong password 3 times the account will lock for security reasons. If this happens you will need to contact us.
How can I update my gift card account information such as email address, password and security question?
To update your account information all you need to do is click here to visit the gift card balance page.
What is your return policy?
To return an order, report lost or damaged merchandise, or report a shipment error, please contact our Customer Service by phone at 212.675.7722 (9am to 4pm ET), or by email at giftshop@alicart.com. within 20 days of shipment (as reflected in the shipping confirmation email sent to you). All claims for lost, damage or error in shipment must be made through Customer Service.
If you believe there is an error in your shipment (i.e. wrong or missing product), you must report such error within the time limit of 20 days. Upon receipt of your report, the The Alicart Restaurant Group will investigate your report and determine the cause of the error. If we determine that the error was made on our part, and the wrong product was shipped to you, we will arrange to return the wrong merchandise. If your claim of missing merchandise is substantiated, we will immediately ship the merchandise at additional shipping cost to you.
If you did not receive your merchandise (i.e. lost in shipment) or received merchandise in damaged condition (due to shipping), and you report such loss within 20 business days of shipment. We will refund payment or replace merchandise upon review of claim.
If you have any questions give us a call at 212.675.7722 or click here to email us.